Dear Bob,

We're writing this letter to let you know how pleased we are with our new home; we just wanted to say "thank you."

We appreciate all of the time you spent with us prior to signing the contract. The information we gathered during that time helped us to feel confident that your business practices would meet our expectations. Throughout the building process, your entire staff was very professional and service-oriented. Martin went out of his way to make sure any concerns were addressed promptly and to our satisfaction. You and your team delivered a quality product, on time. The items in our punch list were all minor things, and everything was fixed within a reasonable amount of time .

Thanks for a job well done. Please don't hesitate to use us as a reference in the future.

Sincerely,
Henry T. Hartless, Nita B Hartless

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